Terms and Conditions

How to contact us

Please use the contact us form or you can email us directly at astara@earthmotherstarchild.co.uk

Payment

All prices are shown in UK pounds sterling. We are not VAT registered so no tax is added on checkout.

Payment can be made through Paypal (no PayPal account required).

We can also accept payment by Bank Transfer, please contact us if you wish to use this method.

Dispatch times

In-Stock items will be sent out usually within 3-5 working days. Some courier items may take longer to package and a few extra days to ship.

Personalized Commissions will be delivered when ready on the agreed date and despatched within 7-10 working days of this date depending on the art shipping company and shipping location.
If there will be a long delay in shipping your items we will notify you by email.

If your order contains a mix of stock items and a personalized commission we will ship the pieces individually when ready unless requested to dispatch together.

Global Postage & Packing

All Postage and Packing is Free and included in the Painting Price including overseas and local Postage.

We use a specialist art courier for large pieces and a regular courier for smaller pieces depending on their fragility.

If your items are damaged or lost in transit please contact us immediately as all pieces are tracked and insured to ensure they reach you safely.

Local Collection

If you would prefer to collect your artwork in person this can be arranged. Please ask for times and dates to arrange a convenient time.

Returns

UK Returns For Shop Items
If for any reason your order does not fulfill your expectations, you may return it to us within 14 working days of receipt at the Client’s cost.

We will offer you a refund provided that the items are returned to us complete, in perfect condition. We cannot offer an exchange or refund if this is not the case.

We cannot be responsible for returned parcels lost in transit. We strongly recommend that you employ an appropriate art courier company that has insurance for damage or loss in transit.

Worldwide returns for Shop Items

If for any reason your order does not fulfill your expectations, you may return it to us within 28 working days of receipt at the Client’s cost.

We will offer you a refund provided that the items are returned to us complete, in perfect condition. We cannot offer an exchange or refund if this is not the case.

We cannot be responsible for returned parcels lost in transit. We strongly recommend that you employ an appropriate international specialist art shipping company that has insurance for damage or loss in transit.

Commissions and Personalised Artworks

There is no refund or returns for Personalised Artworks or Commissions.
Bespoke Commissions and Packages are subject to separate terms and conditions as per contract.

If you have any further questions please contact us at astara@earthmotherstarchild.co.uk